Return Policy
Shipping Policy
ELAVOE only sells products within Canada and does not ship outside of Canada. Shipping & Handling may not be available in all areas. Shipping & Handling charges are a flat rate and may vary depending on location. You’ll find your total Shipping & Handling charges in your Cart and during the checkout process.
When calculating shipping & handling charges, the shipping weight of your order is always rounded down to the nearest weight in the fee schedule. Therefore, an item with a shipping rate of 1-1/2 lbs will be charged at the 1lb shipping rate.
For certain orders, free Shipping & Handling may not be available in your area. We reserve the right to cancel orders at any time without prior notice (even after an order has been submitted), including in cases where free Shipping & Handling does not apply to your area.
For orders shipped to rural postal codes and remote locations considered “beyond points,” we can reach your destination through Standard Shipping only. They do not qualify for any free shipping or shipping promotions. Please allow additional time for orders shipped to these addresses. Standard shipping calculations are determined by location.
Free Shipping on orders of $100 or more
Orders of $100 or more (before shipping & taxes) with a shipping weight under 20lbs will automatically qualify for free standard shipping. Free Shipping may not be available in certain areas. If your order contains multiple items, only those items having a shipping weight under 20lbs will be eligible for free shipping. An item’s “shipping weight” is usually the same as the item’s actual weight, unless the item and packaging is large or bulky, in which case an additional premium is added to the item’s actual weight to arrive at the item’s “shipping weight” (for large or bulky items, typically 1 cubic foot is equivalent to 10 lbs shipping weight). Free shipping will be automatically applied at checkout.
Need further assistance or can’t find what you’re looking for? Contact us
Return Policy
Please send all return inquiries to support@elavoe.com
1. RETURN PERIOD:
Request to return product must be made within 30 days of delivery to the customer.
2. CONDITION OF ITEM:
Items MUST be returned with all contents and still in original packaging.
3. RESTOCKING FEES:
No restocking fee will apply for product that is unopened or opened but unused.
A restocking fee of 5% will apply for product that is opened and used.
*Restocking fees are applicable to product price before shipping & tax.
4. RETURN SHIPPING CHARGES:
Defective/damaged/incorrect items – Elavoe will be responsible for all shipping costs.
All other returns – customer will be responsible for all shipping costs, INCLUDING outgoing shipping fees charged during the original sale.
You may send the item back to us, or we can provide a prepaid shipping label at current courier rates and deduct the cost from the refund.
***e.g. if the customer rejects product delivery due to a changed mind, and the original ship charge paid by the customer was $10, then a TOTAL of $20 will be deducted from the refund to cover the original shipping cost PLUS the prepaid return label.
****If shipping was free/included in the original purchase, we will still deduct the outbound shipping cost of $9.99 from the refund.
5. REFUND PROCESS
Elavoe will process the refund within 3 days of receipt of returned product.
