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🇨🇦 Proudly Canadian. Shipping From Our Warehouse in Vaughan, Ontario

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What is the return policy?

  • Return Period – Request to return product must be made within 30 days of delivery to the customer.
  • Condition of Item – Items MUST be returned with all contents and still in original packaging.
  • Restocking Fees – No restocking fee will apply for a product that is unopened or opened but unused. A restocking fee of 5% will apply for products that are opened and used.
    *Restocking fees are applicable to the product price before shipping & tax.
  • Return Shipping Charges – Defective/damaged/incorrect items – Elavoe will be responsible for all shipping costs.

    All other returns – customer will be responsible for all shipping costs, INCLUDING outgoing shipping fees charged during the original sale.
    You may send the item back to us, or we can provide a prepaid shipping label at current courier rates and deduct the cost from the refund.
    ***e.g. if the customer rejects product delivery due to a changed mind, and the original ship charge paid by the customer was $10, then a TOTAL of $20 will be deducted from the refund to cover the original shipping cost PLUS the prepaid return label.
    ****If shipping was free/included in the original purchase, we will still deduct the outbound shipping cost of $9.99 from the refund.

    Refund Process – Elavoe will process the refund within 3 days of receipt of returned product.

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Support Email

support@elavoe.com

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Mon – Fri, 9 AM – 5 PM EST